FAQ

Frequently Asked Questions

Office Hours
Location
Getting to CIWA
Privacy and Confidentiality
Fees and Payment
Referrals
Waitlist
Legal Services
Financial Assistance
Public Access Computer
Employment/Internship Opportunities
Membership
Financial Donations
Overseas Inquiries

Live-In Caregivers

Research and Focus Group Inquiries



Office Hours
Monday-Friday 9:00 am - 4:30 pm
Closed Saturday, Sunday and Holidays

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Location
First Street Plaza Building located on the corner of 4th Avenue and 1st Street SE
Suite 200, 138 - 4th Avenue SE

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Getting to CIWA
There are parking meters located on 1st Street SE, beside the Harry Hays Building. There are also two near-by parking lots, one on Macleod Trail and one on 1st Street S.E. CIWA is located near public transportation with easy bus and C-Train access. For information on public transportation schedules, please call Calgary Transit at (403)262-1000 or visit their web site, www.calgarytransit.com.

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Privacy and Confidentiality
At CIWA we protect the privacy and confidentiality of our clients. All CIWA staff is committed to protecting the privacy and confidentiality of each client. The information provided to us is used for the proper administration of counselling services and to inform clients about relevant programs and services. We do not release client names or information under any circumstances unless required by law. We are obligated to report the following cases to the authorities;

  • Suspected or known child abuse
  • If a person's life is threatened or endangered
  • Breach of probation
  • Court Order

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Fees and Payment
The majority of the services and programs offered at CIWA are free of charge. Fees may apply for certain workshops.

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Referrals
No referrals are necessary for the services offered at CIWA. Most services require appointments, but walk-in clients are welcome.

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Waitlist
Language Instruction for Newcomers (LINC) and the Pebbles in the Sand Program are the only programs we offer that currently have waitlists. There may be instances that the Legal Clinic may have a waitlist as well.

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Legal Services
CIWA has a free, weekly legal clinic available to clients that have completed an intake form. This program is for low-income immigrant or refugee women and their families. You can make an appointment by contacting a Settlement or Integration Counsellor. Clinics run from 5:00PM to 7:00PM on:

  • First Tuesday of the month
  • Second, third and fourth Wednesday of the month

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Financial Assistance
While CIWA is not able to provide financial assistance to immigrant and refugee women in need, we encourage you to make an appointment with either an Integration or Settlement worker to get information on the resources available to you in Calgary.

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Public Access Computer
CIWA has several public access computers available.

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Employment/Internship Opportunities
All employment opportunities at CIWA are posted under the "Careers" section of our website. Please click HERE to view current openings.

CIWA accepts supervised practicum students and interns on a regular basis. To inquire about internships or practicum opportunities, for MRU students please contact Janeth Alonso at 517-8830.

All other Colleges and Universities, please contact Shokoofeh Moussavi at 444-1757.

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Membership
One way to support CIWA's programs and services is to purchase an annual membership. Memberships are $10 for individuals and $25 for agencies. Click HERE to complete a membership form.

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Financial Donations
CIWA appreciates the generosity of all its donors. If you would like to donate, please fill out our donation form HERE. You can also make a donation online through CanadaHelps.org. Annual tax receipts are issued for charitable donations of $20 or more at the end of each calendar year. CIWA's Charitable Registration Number is: 11882 3657 RR0001. CIWA does not sell, rent or trade its donor list with any other organization.

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Overseas Inquiries
Immigrating to Canada
If you are looking for information about immigrating to Canada, please contact Citizenship and Immigration Canada.

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Live-In Caregiver Program
If you are looking for information about Canada's Live-In Caregiver Program, please click HERE. If you are are Live-In Caregiver and feel that your employer is treating you unfairly, please visit the Government of Alberta's website for more information and help, click HERE.

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Research and Focus Group Inquiries
If you are conducting research and require a focus group, CIWA is usually able to accommodate your request given sufficient notice. Please note that CIWA expects participants to be compensated for their time.

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